ISO20000

Certified ITSMS implementation training courses based on ISO/IEC 20000:2005

Title
Duration
Course objectives
ISO/IEC 20000:2005 Lead Implementer
5 days
To acquire expertise in implementing, managing and maintaining an information technology service management system (ITSMS)
ISO/IEC 20000:2005 Implementer
3 days
To acquire competency in implementing, managing and maintaining an information technology service management system (ITSMS)

 
Certified ITSMS audit training course based on ISO/IEC 20000:2005

Title
Duration
Course objectives
ISO/IEC 20000:2005 Lead Auditor
5 days
To acquire expertise in auditing an information technology service management system (ITSMS) as well as managing a team of auditors
ISO/IEC 20000:2005 Auditor
3 days
To acquire the necessary competencies to audit an information technology service management system (ITSMS)
   

 
Introductory training on ISO/IEC 20000:2005

Title
Duration
Course objectives
 ISO/IEC 20000:2005 Foundation
2 days
To understand implementation and management best practices of an information technology service management system (ITSMS)
Introduction to ISO/IEC20000:2005
1 day
To gain basic knowledge and understanding of the implementation and management of an information technology service management system (ITSMS)
ISO/IEC 20000:2005 essentials
0,5 day
To understand the main processes of an information technology service management system (ITSMS)
ISO/IEC 20000:2005 essentials for managers
0,5 day
To understand the prerequisites and main processes of an information technology service management system (ITSMS) from the viewpoint of strategy and governance