Certified ITSMS implementation training courses based on ISO/IEC 20000:2005

Title	Duration	Course objectives
ISO/IEC 20000:2005 Lead Implementer	5 days	To acquire expertise in implementing, managing and maintaining an information technology service management system (ITSMS)
ISO/IEC 20000:2005 Implementer	3 days	To acquire competency in implementing, managing and maintaining an information technology service management system (ITSMS)

Certified ITSMS audit training course based on ISO/IEC 20000:2005

Title	Duration	Course objectives
ISO/IEC 20000:2005 Lead Auditor	5 days	To acquire expertise in auditing an information technology service management system (ITSMS) as well as managing a team of auditors
ISO/IEC 20000:2005 Auditor	3 days	To acquire the necessary competencies to audit an information technology service management system (ITSMS)
ISO/IEC 20000:2005 Internal Auditor	3 days	To acquire the necessary competencies to perform internal audits of an information technology service management system (ITSMS)

Introductory training on ISO/IEC 20000:2005

Title	Duration	Course objectives
ISO/IEC 20000:2005 Foundation	2 days	To understand implementation and management best practices of an information technology service management system (ITSMS)
Introduction to ISO/IEC 20000:2005	1 day	To gain basic knowledge and understanding of the implementation and management of an information technology service management system (ITSMS)
ISO/IEC 20000:2005 essentials	0,5 day	To understand the main processes of an information technology service management system (ITSMS)
ISO/IEC 20000:2005 essentials for managers	0,5 day	To understand the prerequisites and main processes of an information technology service management system (ITSMS) from the viewpoint of strategy and governance